Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Target Audience

Our store specializes in high-quality model kits for hobbyists and collectors, including:

• 30 Minute Missions and 30 Minute Sisters series
• Frame Arms and Frame Arms Girls
• Armored Core and other mecha model kits
• Anime and game licensed model kits (Digimon, Dragon Ball, etc.)
• Specialty collector’s items (Kamen Rider, limited editions)

Our target customers are model kit enthusiasts aged 15+ who appreciate detailed assembly projects and collectible items. By using our site, you confirm you meet any age requirements in your jurisdiction.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, minor variations may occur between product photos and actual items due to manufacturing updates.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Third-Party Kits

Some products are manufactured by third parties. These are clearly marked in product listings and are subject to different return policies (see Section 7).

3. Ordering Process

3.1 Placing Orders

By placing an order, you:

• Agree to pay the full amount including shipping and applicable taxes
• Confirm all provided information is accurate
• Authorize us to verify your payment details

3.2 Order Confirmation

You’ll receive an email confirmation upon order placement. This constitutes our acceptance of your order.

3.3 Order Changes/Cancellations

Requests for order modifications must be made within 2 hours of placement by emailing [email protected]. We cannot guarantee changes can be accommodated once processing begins.

4. Payment Terms

4.1 Accepted Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Payment Security

All transactions are processed through secure payment gateways. We do not store complete credit card information on our servers.

4.3 Pricing Errors

In the rare event of pricing errors, we reserve the right to cancel orders and refund payments.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information upon shipment.

5.2 Shipping Options

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days
• Free Shipping (EMS for orders over $50): 15-25 business days

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Customers are responsible for any customs fees or import taxes.

5.4 Delivery Issues

Report undelivered or damaged packages within 3 business days of delivery date. We’ll assist with carrier claims when applicable.

6. Returns & Exchanges

6.1 General Policy

Returns are accepted within 15 days of delivery for unassembled items in original packaging with all parts included.

6.2 Non-Returnable Items

The following cannot be returned unless defective:

• Opened 3rd Party Kits (broken seals)
• Limited edition/collector’s items marked “final sale”
• Special pre-order items
• Digital/downloadable content
• Personalized/custom orders

6.3 Return Process

1. Email [email protected] within 15 days with order number and reason
2. Wait for approval and return instructions (within 2 business days)
3. Ship items securely to our Fresno address using trackable method
4. Allow 3-5 business days for inspection upon receipt

6.4 Refunds

Refunds are issued within 5-7 business days after return inspection. Original shipping costs are non-refundable unless the return results from our error.

7. Intellectual Property

All website content, product designs, and trademarks are property of Bandai Sales Store or respective licensors. Unauthorized use is prohibited.

8. Liability Limitations

8.1 Product Assembly

Model kits require assembly. We’re not liable for any injuries sustained during assembly or improper use.

8.2 Website Use

We’re not liable for:

• Temporary website unavailability
• Technical issues beyond our control
• Any consequential damages from product use

9. Privacy Policy

Your personal information is protected under our separate Privacy Policy available on our website.

10. Governing Law

These terms are governed by California law. Any disputes shall be resolved in Fresno County courts.

11. Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance.

12. Contact Us

For questions about these Terms:

Email: [email protected]
Mail: 1362 Fresno St, Fresno, US 93706