Welcome to Bandai Sales Store, your premier destination for high-quality model kits including 30 Minute Missions, Frame Arms Girls, Armored Core, and more. We’re committed to ensuring your complete satisfaction with every purchase. Below you’ll find detailed information about our shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping (DHL or FedEx)

  • Shipping fee: $12.95 USD
  • Delivery time: 10-15 business days after shipping
  • Includes tracking and insurance

Free Shipping (EMS)

  • Available for orders over $50 USD
  • Delivery time: 15-25 business days after shipping
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges Policy

We stand behind the quality of our model kits, but understand that sometimes returns or exchanges are necessary. Please review our policy carefully.

Eligibility for Returns/Exchanges

  • Items must be returned within 15 days of delivery
  • Products must be unassembled, in original packaging with all parts included
  • Original receipt or order confirmation required
  • Defective items will be replaced at no cost (photos of defects required)

Important Non-Returnable Items:

Due to their collectible nature, these products cannot be returned unless defective:

  • Opened 3rd Party Kits (after seal is broken)
  • Limited edition or collector’s items (marked as “final sale”) including special Kamen Rider kits
  • Special pre-order items marked as “final sale”
  • Digital products or downloadable content
  • Personalized or custom-ordered model kits

Return Process

  1. Contact Us: Email [email protected] with your order number and reason for return within 15 days of delivery
  2. Wait for Approval: Our team will respond within 2 business days with return instructions
  3. Package Securely: Include all original packaging, manuals, and parts
  4. Ship Back: Send to our Fresno address using a trackable method (customer pays return shipping unless item is defective)
  5. Processing: Allow 3-5 business days for inspection upon receipt

Exchange Process

For exchanges (size/color/model variations of 30 Minute Sisters, Hexa Gear, etc.):

  1. Follow the same initial steps as returns
  2. Specify the replacement item wanted in your email
  3. We’ll ship the new item once we receive your return (additional shipping charges may apply for international exchanges)

Refund Information

  • Refunds will be processed within 5-7 business days after we receive and inspect your return
  • Original Payment Method: Credit cards (Visa/MasterCard/JCB) and PayPal will be refunded to the original payment source
  • Timing: Allow 1-2 billing cycles for the refund to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

International Returns

  • Customer is responsible for all return shipping costs and any customs fees
  • Refunds will exclude original shipping costs and any import taxes paid
  • EMS returns must include the original customs declaration form

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Bandai Sales Store Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]

Product Name: [e.g., “Armored Core Model Kit” or “Frame Arms Girl”]

Reason for Return: [e.g., “Wrong item received”, “Defective parts”, “Change of mind”] [For exchanges, specify desired replacement item]

I confirm that the item is in its original condition with all packaging and parts included. Please advise next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Contact Us

For any questions about our shipping or returns policy, contact our customer service team at [email protected]. We’re happy to assist fellow model builders with their needs!