Welcome to Bandai Sales Store’s FAQ section! As fellow model kit enthusiasts, we’ve compiled answers to the most common questions about our products, shipping, payments, and more. Whether you’re building your first 30 Minute Mission kit or working on an advanced Armored Core project, we’re here to help!

About Our Store

What kind of products does Bandai Sales Store specialize in?
We specialize in premium mecha, anime, and custom model kits from top brands like Bandai. Our collection includes 30 Minute Missions, 30 Minute Sisters, Armored Core, Frame Arms, and popular anime series like Dragon Ball and Digimon. We cater to both casual builders and serious hobbyists.
What makes your store different from other model kit retailers?
We combine fast worldwide shipping with a builder-focused approach. Every kit undergoes quality inspection before shipping, and we offer flexible delivery options to suit different needs and budgets. As fellow enthusiasts, we understand the excitement of unboxing a new kit and have optimized our process accordingly.

Product Questions

Are your model kits official Bandai products?
We primarily carry official Bandai kits, but also offer select high-quality third-party kits (clearly marked in our 3rd Party Kits section). All products are carefully vetted for quality and authenticity.
Do you carry limited edition or hard-to-find kits?
Yes! We frequently stock rare and limited edition items like Maschinen Krieger and exclusive Hexa Gear releases. These tend to sell out quickly, so we recommend signing up for our newsletter to get restock notifications.
Are the kits suitable for beginners?
We cater to all skill levels! Our 30 Minute Missions and Little Armory lines are perfect for beginners, while Frame Arms and Armored Core offer more advanced building experiences. Each product page indicates the recommended skill level.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.
Is there a minimum order amount?
There’s no minimum order, but orders over $50 qualify for free shipping via EMS. For orders under $50, standard shipping is $12.95 via DHL or FedEx.
Can I modify or cancel my order after placing it?
Order modifications/cancellations must be requested within 2 hours of placement by emailing [email protected]. After this window, your order enters our fulfillment process and cannot be changed.

Shipping & Delivery

How long does shipping take?
Standard Shipping ($12.95): 10-15 business days after dispatch (DHL/FedEx)
Free Shipping (Orders >$50): 15-25 business days after dispatch (EMS)

All orders take 1-2 business days to process before shipping (excluding weekends/holidays).
Do you ship worldwide?
We ship globally except certain Asian countries (due to distributor agreements) and remote areas. During checkout, our system will automatically verify if we can ship to your location.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this to track directly with the carrier (DHL, FedEx, or EMS). For delivery questions, contact [email protected] – we typically respond within 24 hours.
Are there any additional import fees?
Some countries may charge customs fees, which are the customer’s responsibility. These fees aren’t included in our shipping costs and vary by country. We recommend checking your local customs policies before ordering.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the delivery date. Items must be unopened and in original condition. Contact us at [email protected] to initiate returns. Customers pay return shipping unless the item was damaged in transit.
What if my kit arrives damaged?
We inspect all kits before shipping, but if yours arrives damaged, email photos to [email protected] within 7 days of delivery. We’ll arrange a replacement or refund and cover return shipping in these cases.
Can I exchange for a different kit?
Exchanges are handled as returns followed by new purchases. Return your unopened kit following our standard return process, then place a new order for the desired item. This ensures you get the correct product quickly.

Pro Builder Tips

How can I save on shipping?
Combine multiple kits in one order to qualify for free shipping (orders over $50). This is perfect when planning custom builds or dioramas that require multiple kits/parts.
Do you offer bulk discounts?
While we don’t have automatic bulk discounts, we’re happy to discuss special pricing for large orders (5+ of the same kit). Email [email protected] with your request before ordering.
Where can I find building tips for my kit?
Check our blog for building guides, or join our builder community on social media where enthusiasts share techniques for 30 Minute Missions customization, Frame Arms Girls detailing, and more!

Still have questions? Our builder support team is always happy to help! Contact us at [email protected] or visit our store at 1362 Fresno St, Fresno, US 93706.