At Bandai Sales Store, we understand that waiting for your model kits can feel like an eternity when you’re eager to start building. That’s why we’ve optimized our delivery process to get your premium mecha, anime, and custom kits to your doorstep as quickly and reliably as possible.

We ship worldwide (excluding some Asian and remote areas) and offer flexible shipping options to suit every builder’s needs and budget.

Our Shipping Process

Every order at Bandai Sales Store goes through our meticulous fulfillment process:

  1. Order Processing: 1-2 business days (excluding weekends and holidays)
  2. Quality Check: Each kit is inspected before shipping
  3. Shipping Notification: You’ll receive tracking information
  4. Delivery: Choose your preferred shipping method below

Shipping Options

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Best for: Builders who want faster delivery
  • Includes full tracking and insurance

Free Shipping (Orders Over $50)

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Best for: Budget-conscious builders with larger orders
  • Includes basic tracking

International Delivery Information

We proudly serve model kit enthusiasts across continents with our global shipping network. Please note:

  • Customs fees may apply in some countries (not included in shipping cost)
  • We cannot ship to certain Asian countries due to distributor agreements
  • Remote areas may have extended delivery times

Returns & Exchanges

We stand behind every kit we sell. If you need to return an item:

  • 15-day return policy from delivery date
  • Items must be unopened and in original condition
  • Contact us at [email protected] to initiate returns
  • Customer pays return shipping unless item was damaged in transit

Pro Builder Tip: Combine multiple kits in one order to qualify for free shipping while still getting all the parts you need for your next custom build or diorama project!

Track Your Order

Once your order ships, you’ll receive an email with tracking information. For any delivery questions:

  • Check tracking directly with the carrier (DHL, FedEx, or EMS)
  • Contact our builder support team at [email protected]
  • We typically respond within 24 hours

At Bandai Sales Store, we’re not just sellers – we’re fellow model kit enthusiasts who understand the excitement of unboxing a new kit. That’s why we’ve designed our delivery options to balance speed, reliability, and affordability for builders worldwide.

Start exploring our collection of 30 Minute Missions, Armored Core, Frame Arms, and anime model kits today and experience our builder-focused shipping firsthand!

Bandai Sales Store
1362 Fresno St, Fresno, US 93706
[email protected]